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Frequently Asked Questions - FAQ
A virtual assistant or virtual PA is just like the kind of assistant you would have in an office except they are 'virtual' which means that they can't collect your dry cleaning for you. Virtual assistant can do most other things for you including taking your phone calls, booking appointments, answering emails and small scale project management. If you have other requirements such as accounting, payroll or more specialist needs then these can also be catered for.
Further information: 'Outsourcing' is the broad term used to describe services that are provided outside of a company or organisation. These are usually services such web design or marketing that may require specialise knowledge that isn't available within the company. For small businesses outsourcing is the easiest way to run a professional organisation without the expenses of full time employment of staff. For example, you can employ a virtual assistant to take your calls, answer emails and book appointments for you without having to rent office space. You can also outsource your phone calls so you don't have to rely on an answer machine or family to receive the calls.
Further information:
Most businesses these days outsource their phone calls. You will have noticed that when you try to call your bank, you won't be able to call your local branch but will be calling a call centre. Many people are not fond of call centres, usually callers are kept in a queue for several minutes or may find that call centre staff are unhelpful and can be untrained in the field. However, it is possible to outsource your phone calls AND have them answered by friendly, professional staff without callers being left in a queue. Sevenbyseven offer a professional switchboard service where your calls are answered by trained staff who can either put the calls through to you or take a message (which will be emailed or sent by SMS). This kind of service is a far more professional way to deal with your calls if you are on the road or unable to take calls during the day. Many people will hang up rather than leave a message on an answer phone, which means you could be losing business.
Further information:
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